Frequently Asked Questions

  • No, insurance does not pay for our services.

  • Membership is paid for on an annual basis, ensuring you are able to work with one of our Navigators for as many or as few hours as you request.

  • Depending upon your needs and requested service, you may be billed at one of three rates that correlate to the professional working with you: Nurse Navigator rate, Navigator rate, and/or Member Support.

  • No, but we are able to make recommendations and help you to effectively manage that process if you are in need of those services.